Last Updated: 13 October 2024

Synclead ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.synclead.io ("Website") or use our services, including scheduling and email productivity tools ("Services"). By using our Services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect
We collect different types of information, including:

a. Personal Information
This is information that identifies you as an individual or relates to an identifiable individual, such as:

Name
Email address
Contact information
Payment information (processed securely by third-party services such as Stripe)

b. Non-Personal Information

This includes anonymous data such as:

Usage data (e.g., how you interact with our platform)
Cookies and tracking technologies (see Section 5)

c. Third-Party Data Collection

We may collect additional information through the following services:

Google Ads: To serve targeted advertisements and measure ad performance.
Facebook Ads: For remarketing purposes and tracking ad performance.
Microsoft Clarity: To understand user behavior through session recording and heatmaps, which help improve our platform.

Payment information (processed securely by Stripe, our third-party payment provider).

2. How We Use Your Information
We may use the information collected in the following ways:

Provide and Improve Services: To deliver the features and functionality of Synclead, including scheduling and email tools, and to improve your user experience.
Communication: To send you administrative information (e.g., updates about your account, service notifications).

Marketing: To serve personalized ads through Google Ads and Facebook Ads, and for remarketing purposes. We may use your information to provide you with targeted offers and updates related to Synclead.

Analytics and Performance: We use Microsoft Clarity to analyze how users interact with the platform, helping us improve design, functionality, and user experience.

Legal Obligations: To comply with legal and regulatory requirements, such as payment processing and data retention.

3. Sharing Your Information
We may share your information with:

Service Providers: Third parties who assist us in running our platform, including payment processors (e.g., Stripe), analytics providers (e.g., Microsoft Clarity), and marketing platforms (e.g., Google Ads, Facebook Ads).

Payment Processing with Stripe: We use Stripe to handle payment processing and related analytics. Stripe may collect personal data, including transactional data and identifying information about devices connected to its services. This data helps Stripe operate and enhance its services, including fraud detection and performance analytics. For more information on how Stripe handles personal data, please refer to Stripe's Privacy Policy.

Legal Compliance: We may disclose your information where required to comply with legal obligations or protect the rights, property, or safety of Synclead, our users, or others.

4. Your Data Protection Rights
Depending on your location, you may have the following rights:

Access: Request a copy of your personal data.
Correction: Request corrections to any inaccurate or incomplete personal data.
Deletion: Request the deletion of your personal data under certain conditions.
Opt-Out of Marketing: You can opt-out of targeted ads from Google Ads and Facebook Ads by adjusting your ad preferences in their respective platforms.

To exercise any of these rights, please contact us at privacy@synclead.io.

5. Cookies and Tracking Technologies
Synclead uses cookies and similar tracking technologies (e.g., Google Analytics, Microsoft Clarity) to enhance your experience on our platform. These technologies help us understand how users navigate our site and interact with our Services.

Cookies: Small files stored on your device that track your website activity.
Tracking Pixels: Small blocks of code on a webpage that collect information about user behavior.

In addition to our own cookies, we may also use third-party cookies from services like Stripe for secure payment processing and analytics. These third-party cookies help us ensure payment security and enhance performance. Users can manage their cookie preferences via their browser settings or consult the cookie policy of each third-party service.

Users may also review our Cookie Policy for more detailed information on managing cookies and preferences. You can control the use of cookies through your browser settings. For more information, see our Cookie Policy.

6. Third-Party Services
We use third-party services for analytics, advertising, and payment processing. These services have their own privacy policies, and we encourage you to read them:

Google Ads: Google's Privacy Policy
Facebook Ads: Facebook's Data Policy
Microsoft Clarity: Microsoft's Privacy Statement

7. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet is completely secure.

We regularly review our security practices to ensure compliance with industry standards and best practices.

8. Compliance with GDPR and Other Data Protection Regulations
If you are located within the European Economic Area (EEA) or another jurisdiction with specific data protection laws, you have rights under the General Data Protection Regulation (GDPR). We ensure that our handling of personal data complies with GDPR and related regulations, including obtaining necessary consents where required for processing through our services.

Data Portability: Request a copy of your personal data in a structured, commonly used format, and, where feasible, have it transferred directly to another data controller.
Restrict Processing: Request a limitation on how your personal data is processed under certain conditions.

9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our Services constitutes your acceptance of the updated policy.

For substantial changes, we will notify you via email or by displaying a notice on our website.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@synclead.io.